Delivery on orders over £50 is free within the UK mainland. On orders under £50, delivery is £3.95 to the UK mainland. For delivery outside the UK please telephone one of our advisors on 0800 084 2336 for a quotation.
Delivery could be well within our general quotation of 14 days from confirmed order. Any specific requests should be made at the time of ordering and we will always endeavor to comply if possible.
When your order is ready for dispatch we will telephone you to discuss and confirm delivery details with you.
Scooters and Powerchairs are delivered on our own vans by Mobility Aid Services (Scotland) staff and come fully assembled and tested. Our staff will be pleased to give you a full demonstration on how to use and drive the product. In addition we will advise on storage and battery charging before handling over your new, ready to ride vehicle.
BEWARE: some firms simply dispatch large and heavy scooters with independent couriers. These require complicated assembly and a two man team just to uncrate them. There is no guarantee that they will work or that they are not damaged!
Providing goods have not been dispatched, we would normally refund a deposit in the case of a cancellation of a regular advertised item. Special orders of non-advertised items must be paid for in full and will not be subject to cancellation.
In the unlikely event that you are unsatisfied with your purchase, you can return it to us in unused condition within 10 days and receive a full refund. If you require us to collect, this can be arranged at our convenience and will be charged at a cost.
You may call us or e-mail us with any questions you or your family may have or for advice on the products generally on 0800 084 2336.