VAT Exemption

Most of our customers don't have to pay VAT so we display our prices excluding VAT, where the exemption allows. Prices for products that are not eligible for VAT relief are displayed inclusive of VAT.

Almost all of our customers qualify for this exemption. If you are in any doubt please call our phone help line on 0800 084 2336.

To claim VAT Relief on your purchases you just need to complete a simple form stating the product is for your "domestic and personal use." Please print out, complete and return to us.

For Scooters, Electric Wheelchairs and other items delivered on our own vans we will handle all the paperwork for you on delivery. No proof of your disability is required to be shown at any time, other than your personal declaration on the form provided.

If you are an individual and would like to check the VAT regulations, details can be found at HM Customs and Excise, Notice 701/7, Supplies to handicapped people. If you are a charity making goods available to a disabled person, details of the regulations can be found at HM Customs and Excise, Notice 701/7, supplies to charities.

Download our VAT exemption form here.

Please call us on 0800 084 2336 or contact us for more information.